Shipping policy

Ordering, Delivery and Payment
 
Ordering process

1.  Shopping Cart
Select the products you want to order by clicking the “Add to Cart” button. This will put your selected products into the shopping cart. You can change this selection at any time until you submit your order by changing the number of products, by deleting the selection (“Remove” button) or by cancelling the whole order process. Click on the “Checkout” button to proceed to the next order step.

2. Checkout
2.1   Please log in with your e-mail address and password if you already have a customer account, or register as a new customer. Your data will be collected, processed and used in compliance with data protection regulations (link: Privacy Statement). No other use or transfer to third parties takes place. However, you can order goods without opening a customer account. Therefore, you have to fill in the fields marked with an asterisk. If the delivery address deviates from your own address, you can add it after ticking the box. Finally, you should check your details carefully so that delivery delays do not occur.
2.2   Next, you need to select the payment method that suits you. At the moment you have three options, “Bank transfer” (advance payment), “Credit card” and “PayPal” (see Payment Terms).
2.3   Please read carefully our “Terms and Conditions”, the “Right of Revocation” and the “Privacy Statement” and tick the box if you agree to our general conditions. If not, the ordering process cannot be completed.
2.4   You should then check your order. In the data sheet you will find the goods you have selected with the quantities and the resulting price. In this overview the shipping costs and possibly other additional costs are indicated as we can calculate these costs only after entering your address and the payment method. A breakdown of costs can be found below in this document. If you want to make changes, you can click on the “Edit Order” link.
2.5   By clicking on the “Buy now” button, you submit the order – this means that you make a legally binding offer for which you have to pay. In some cases, you will be redirected to an external web page (PayPal, SimplePay) and you should follow their instructions. If you pay by “Bank Transfer (advanced payment)”, the order process is completed immediately. As soon as you have paid the purchase price stating the order number in your transferal, we will send you the goods.
 
3. Shipment
3.1 General Shipping and Delivery Information
For ecological reasons, we try to minimise packaging material. Therefore, we don’t use additional product packaging for non-sensitive products.
We are interested in keeping the shipping cost as low as possible and transparent for our customers without affecting the dispatch quality. Depending on your location the shipping costs will be added to the purchase price at the check-out. For some items, the shipment fee is included in the purchase price and for some items, we offer a pick-up location in Budapest. 

3.2 Express Mail Service (EMS) from Bhutan

To ship from Bhutan, we use Express Mail Service (EMS) to deliver our products globally within 7-14 days. The EMS shipping cost is included in the price unless notified differently.

3.3 Shipment from Hungary

In some cases, we ship from Hungary using GLS, DPD, or any other suitable courier services.